Claims Manager

Want to take your insurance career further by working for a progressive company that values employee input? Frustrated with outdated practices and processes that lead to poor customer service? At Square One, we treat our customers fairly, paying them what they are entitled to under their policies. And, we leverage technology to personalize buying a home insurance policy in addition to enhancing claims handling.

Your role

As an experienced claims professional, you understand how important proper claims handling is to an insurance provider’s reputation and stability. You treat each customer with empathy, patience, and respect. You recognize that, although you and your team may handle hundreds of claims a year, this is likely the customer’s first claim ever (or at least in a while). You also recognize that it’s important to only pay what’s afforded under the policy wordings; otherwise, the premiums for all are negatively affected.

Your success in this role comes from your solid home insurance claims examining experience as well as your superior analytical and decision-making skills. You can quickly determine what claims are and aren’t covered. You have strong communication and leadership skills, which you use to share decisions and findings with, and provide direction to, others. While you don’t enjoy conflict, you handle it effectively. You are both detail-oriented and organized, handling multiple files and tasks with ease. And, you take pride in your work and in leading others.

In this leadership role, you are directly involved in recruiting and managing its claims team. Your work closely with staff and independent adjusters to ensure sound decisions are made and great service is delivered. You examine a larger claims and resolve any customer issues. You help refine the company’s claims and underwriting guidelines. And, you champion automation of claims processes.

One of the things you enjoy most about Square One is the supportive team environment. You know the company’s coaching, mentoring, training, and tools are designed to ensure your success.

Your responsibilities

Leading Square One’s claims department, your team is the main point of contact for customers who have suffered losses and filed claims. As such, you have many important responsibilities, including:

Your qualifications

As a member of the Square One team, you have a desire to contribute to the overall success of the company. You do this by becoming an expert at what you do, directing your own work, and working with a team that has a broader purpose than just making profit. You and those who you work with would describe you as someone who:

Your education + experience

Handles conflict effectively and avoids taking things personally. Your experience and education, combined with product and claims training we provide, helps ensure your success at Square One. For this role, you have:

Your compensation + benefits

You appreciate the fact that Square One personalizes your compensation and benefits in the same way it personalizes policies for its customers. Your very competitive compensation and benefits plan includes:

You also participate in Square One’s employee profit share program. Under this program, when the company achieves its annual targets, you share in its profits.

Why work for Square One?

Probably the shortest and simplest answer for why you should work at Square One is that you want to be part of a tight knit team where each person’s expertise is respected and valued. You’re done working at places that tell you what to do, how to do it, and that don’t compensate you fairly. To learn more about why you should work for Square One, click the button below.

Learn more

How to apply

To apply, please email your resume to careers@squareone.ca no later than September 30, 2022. You have our commitment that we will respond to all applicants and inquiries.

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