Tired of working for a home insurance provider that tries to find ways to deny, rather than cover, claims? Frustrated with out-dated practices and processes that lead to poor customer service? At Square One, we treat our customers fairly, paying them what they are entitled to under their policies. And, we leverage technology to personalize buying a home insurance policy and making a home insurance claim.
As an experienced examiner you understand how important proper claims handling is to an insurance provider’s reputation and stability. You treat each customer with empathy, patience and respect. You recognize that, although you may handle hundreds of claims a year, this is likely the customer’s first claim ever (or at least in a while). You also recognize that it’s important to only pay what’s afforded under the policy wordings; otherwise, the premiums for all are negatively affected.
Your success in this role comes from your solid home insurance claims examining experience as well as your superior analytical and decision-making skills. You can quickly determine what claims are and aren’t covered. You have strong communication skills, which you use to share decisions and findings with, and provide direction to, others. While you don’t enjoy conflict, you handle it effectively and are always open to more learning around the correlations between unexpected losses, uncertainty, stress, and conflict. You are both detail-oriented and organized, handling multiple files and tasks with ease. And, you take pride in your work and in assisting others.
Over 80% of your day is spent settling home insurance claims. You work closely with independent adjusters, reviewing their recommendations and providing them with clear direction. You adjust smaller property claims over the phone, speaking and dealing with customers directly. You also identify policies requiring underwriting review.
One of the things you enjoy most about Square One is the supportive team environment. You know you’re never set up for failure; instead, you get all the coaching, mentoring, training, and tools you need for continued success.
You appreciate the fact that Square One personalizes your compensation and benefits in the same way it personalizes policies for its customers. Your very competitive compensation and benefits plan includes:
Working in Square One’s claims department, you are the main point of contact for customers who have suffered losses and filed claims. As such, you have many important responsibilities, including:
As a member of the Square One team, you have a desire to contribute to the overall success of the company. You do this by becoming an expert at what you do, directing your own work, and working with a team that has a broader purpose than just making profit. You and those who you work with would describe you as someone who:
Your experience and education, combined with product and claims training we provide, helps ensure your success at Square One. For this role, you have:
Probably the shortest and simplest answer for why you should work at Square One is that you want to be part of a tight knit team where each person’s expertise is respected and valued. You’re done working at places that tell you what to do, how to do it, and that don’t compensate you fairly. To learn more about why you should work for Square One, visit: http://www.squareone.ca/careers
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