Customer Service Coordinator

How to apply

Please send in your resume in PDF format to careers@squareoneinsurance.com. You have our commitment that we will respond to all qualified applicants and inquiries.

Your role

Your success in this role comes from your passion for helping people. You use active listening skills to make real connections with customers. You work well under pressure because your detail oriented and highly organized.

While we continue to automate as many billing and claims activities as possible, there are just things computers can't do. That's where you come in. As the company's customer service coordinator, you work directly with the customer to resolve payment issues, provide them answers to their billing questions, help customers report their claims, and direct claims inquiries.

Your compensation + benefits

You appreciate the fact that Square One personalizes your compensation and benefits in the same way it personalizes policies for its customers. Your very competitive compensation and benefits plan includes:

• A base salary starting at $40,119 – 45,849 per year.
• 3-weeks, not 2-weeks, of vacation to start and an additional week after only 3 years.
• A company profit share plan.
• The flexibility to tailor your medical, dental, vison and extended health care coverage.

Your responsibilities

As a member of Square One's support team, you are directly involved in all aspects of the company's operations. Your primary responsibilities include:

• Taking claims reports from clients.
• Handling payment related matters.
• Contributing to quality control initiatives.

Your qualifications

As a member of the Square One team, you have a desire to direct your own work to achieve the responsibilities of your role. You do this by becoming an expert at what you do, and by working with a team that has a broader purpose than just making profit. Those who you work with would describe you as someone who:

• Enjoys working with others and has a passion for helping clients.
• Delivers excellent client service and possesses strong telephone skills.
• Communicates effectively when speaking with, or writing to, others.
• Uses active listening and questioning skills to understand needs and issues.
• Works well under pressure, both independently and as part of a team.
• Pays close attention to detail.
• Adapts well to, and often initiates, change.
• Provides and receives constructive feedback.

Your education + experience

Your experience and education, combined with training we provide, helps ensure your success at Square One. For this role, you have:

• 1 year of experience in a similar position.
• At least 1 year of tenure with a recent employer.
• A high school diploma and, preferably some post-secondary education.

Accessibility

Square One welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Learn more about our commitment to accessibility

Why work for Square One?

Probably the shortest and simplest answer for why you should work at Square One is that you want to be part of a tight-knit team where each person’s expertise is respected and valued. You’re done working at places that tell you what to do, how to do it, and that don’t compensate you fairly. To learn more about why you should work for Square One, click the button below.

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