Claims supervisor

Tired of working for an insurance provider that tries to find ways to deny, rather than cover, claims? Frustrated with outdated practices and processes that lead to poor customer service? At Square One, we treat our customers fairly, paying them what they are entitled to. And, we leverage technology to personalize buying a home insurance policy and making a home insurance claim.

Your role

As an experienced claims professional, you understand how important proper claims handling is to an insurance provider’s reputation and stability. You treat each customer with empathy, patience, and respect. You recognize that, although you and your team may handle hundreds of claims a year, this is likely the customer’s first claim ever (or at least in a while). You also recognize that it’s important to only pay what’s afforded under the policy wordings; otherwise, the premiums for all are negatively affected.

Your success in this role comes from your solid home insurance claims experience and operational focus. You have strong communication and leadership skills, which you use to share decisions and findings with, and provide direction to, others. You can quickly coach others on what claims are and aren’t covered. While you don’t enjoy conflict, you handle it effectively. You are both detail-oriented and organized, handling multiple responsibilities and tasks with ease. And, you take pride in your work and in leading others.

You have end-to-end responsibility for internally adjusted claims, which are handled by road adjusters, telephone adjusters, and our online system. You work closely with the claims manager to identify training and mentoring needs of claims employees. You deliver training and guidance that meets those needs. You ensure sound and reasoned decisions are made on files, and great service is delivered. You are the first line of communication on conflict issues, and actively coach staff, helping them build capacity for the same skill sets. You help refine the company’s claims and underwriting guidelines, and you champion automation of claims processes.

One of the things you enjoy most about Square One is the supportive team environment. You know the company’s coaching, mentoring, training, and tools are designed to ensure your success.

Your responsibilities

Leading Square One’s staff of telephone and road adjusters, your team is the main point of contact for customers who have suffered losses and filed claims. As such, you have many important responsibilities, including:

Your qualifications

As a member of the Square One team, you have a desire to contribute to the overall success of the company. You do this by becoming an expert at what you do, directing your own work, and working with a team that has a broader purpose than just making profit. You and those who you work with would describe you as someone who:

Your education + experience

Your experience and education, combined with product and claims training we provide, helps ensure your success at Square One. For this role, you have:

Your compensation + benefits

You appreciate the fact that Square One personalizes your compensation and benefits in the same way it personalizes policies for its customers. Your very competitive compensation and benefits plan includes:

Why work for Square One?

Probably the shortest and simplest answer for why you should work at Square One is that you want to be part of a tight knit team where each person’s expertise is respected and valued. You’re done working at places that tell you what to do, how to do it, and that don’t compensate you fairly.

Learn more

How to apply

If you would like to apply for this position, email us your resume no later than March 15, 2021. You have our commitment that we will respond to all applicants.

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