Convenient ways to contact us

Looking for support with a quote, policy, or a claim? Great news: Gone are the days when you need to drive to your insurance provider’s office. You can contact us by phone or email for prompt service. Better yet, you can log in to your online account to access our self-serve options. Of course, you can also contact us by fax or mail. Please see below for complete details as well as our company directory.

We’re committed to delivering excellent customer service. We do, however, make mistakes from time to time. We want to know if we haven’t met your expectations, so we can do our best to resolve the situation. For more information, please visit our service concerns page.

Square One is committed to ensuring equal access and participation for persons with disabilities. Learn more about our commitment to accessibility.

Operating hours

Our emergency claims team is available 24-hours a day. And, our sales and service team is available as follows:

Province	Operating hours
British Columbia	5:00 AM to 6:00 PM PT, Monday to Saturday
Alberta and Saskatchewan	6:00 AM to 7:00 PM MT, Monday to Saturday
Manitoba	7:00 AM to 8:00 PM CT, Monday to Saturday
Ontario	8:00 AM to 8:00 PM ET, Monday to Saturday
Quebec	9:00 AM to 5:00 PM ET, Monday to Friday

Email

The easiest way to get in touch with us is by email. You have our commitment to respond to all emails by the next business day.

Please send your emails to info@squareone.ca. If you’re looking to email a specific member of the Square One team, please see the company directory below.

Email us

Have a service concern? Learn about the options available to you.

Phone

Whether you’d like to get a quote, make a change to your policy, or report a claim, you can call our toll-free number:

1.855.331.6933 Available

Or if you prefer, call one of our local numbers.

When signing in to your online account, Square One may send you a one-time password via SMS message from 1.855.718.6933. This number is not monitored and cannot receive SMS messages.

Fax

It might seem a little old fashioned, but fax is still an effective way to share or request documents. So, feel free to fax us at the number below. Of course, you’re also welcome to scan any documents you may have and email them to us.

1.855.331.6935

Mail

Our head office is located at, and our mailing address is:

Square One Insurance Services
650 West Georgia Street, Suite 1410
Vancouver, British Columbia
V6B 4N8

Company directory

Want to get in touch with someone who works at Square One? No problem. You’ll find contact information for our entire team below. To call an employee, please dial 1.855.331.6933 and enter the extension provided below.

Team member	Extension	Email