Licenses and underwriters
Square One Insurance Services is an insurance agency (or brokerage) that serves several provinces in Canada. We’re authorized to issue, bill and service policies on behalf of the insurance companies (or underwriters) that we represent, and hold both business and insurance licenses for each province in which we operate.
On this page, you’ll find details about each license Square One holds, and which underwriters we work with.
Licenses held by Square One
Square One currently operates in Alberta, British Columbia, Manitoba, Ontario, Quebec, and Saskatchewan, and we’re licensed in each of these provinces. We also hold business licenses in other jurisdictions as part of our expansion efforts.
We are licensed and regulated by:
- Autorité des marchés financiers
- Alberta Insurance Council
- Financial Services Regulatory Authority of Ontario
- Insurance Council of British Columbia
- Insurance Council of Manitoba
- Insurance Councils of Saskatchewan
Our client number provided by the Autorité des marchés financiers is 3002172755.
Differences between insurance agencies and insurance companies
An insurance agency (or brokerage) markets and sells insurance to customers on behalf of insurance companies that actually offer and write insurance policies. In exchange for premiums paid, the insurance company agrees to pay resulting claims insured under the policy. For facilitating the sale of policies, the insurance agency receives a commission or fee from the insurance company.
The terms insurance agency and insurance brokerage are often used interchangeably, but there is a difference. An insurance agency usually represents only one insurance company whereas an insurance brokerage usually represents multiple insurance companies. If you have very complex needs, an insurance brokerage may be a better fit because it can present your business to multiple insurance companies. On the other hand, a good insurance agency will typically have the authority to accept a broader range of risks than an insurance brokerage.
Underwriters
The Mutual Fire Insurance Company of British Columbia (Mutual Fire)
Mutual Fire was started in 1902 and is based in Langley, British Columbia. The company is licensed to do business in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, and Quebec. Mutual Fire’s operations are supervised by provincial regulators, with the BC Financial Services Authority assuming the lead regulatory role.
The Best’s Financial Strength Rating for Mutual Fire is A- (Excellent). This rating is assigned by A.M Best and it provides an independent opinion of Mutual Fire’s financial strength and ability to meet its ongoing insurance policy and contract obligations.
Mutual Fire is a member of the Property and Casualty Insurance Compensation Corporation (PACICC). PACICC is a special program funded by Canadian property and casualty insurance companies to protect policyholders and claimants. If an insurance company fails, PACICC will automatically respond to your claim as long as your insurance company is a participating member. Basically, PACICC is much like the Canadian Deposit Insurance Corporation, which protects your savings in case a bank fails.
Download authorization letterImportant websites:
- A.M. Best
- Alberta Superintendent of Financial Institutions
- Autorité des Marchés Financiers
- BC Financial Services Authority
- Financial and Consumer Affairs Authority of Saskatchewan
- Financial Institutions Regulation Branch of Manitoba
- Financial Services Regulatory Authority of Ontario
- Property and Casualty Insurance Compensation Corporation
- The Mutual Fire Insurance Company of British Columbia
ARAG Legal Solutions Inc. (ARAG)
ARAG Legal Solutions Inc. (ARAG) is the Canadian market leader and managing general agent specializing exclusively in Legal Expense Insurance. Working with brokers and corporate partners, ARAG creates access to justice solutions so Canadian individuals, families, and business owners can exercise their rights, preserve their budget, and be confident when facing an unforeseen legal event. ARAG Legal Solutions Inc. Legal Expense Insurance policies are underwritten by HDI Global Specialty SE.
Important websites:
Zurich Insurance Company Ltd (Zurich Canada)
Zurich Canada has been a leader in the Canadian insurance market for 100 years. With over 600 employees in offices across the country, Zurich Canada combines global experience with local service and knowledge. Zurich Canada is there in tough times to help customers respond and recover quickly and continue to evolve to support customers in an ever-changing environment.
Zurich Canada is part of Zurich Insurance Group Ltd (“Zurich Group”), a leading global multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich Group has approximately 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Group is listed on the SIX Swiss Exchange with financial strength ratings that are among the strongest in the industry.
Zurich Canada is regulated by the Office of the Superintendent of Financial Institutions Canada and is a member of the Property and Casualty Insurance Compensation Corporation, a program funded by Canadian property and casualty insurance companies to protect policyholders and claimants.
Important websites:
Don’t just take our word for it. Here are some of the reviews that contribute to our average rating of 4.8 stars out of 5. Want to read more? Visit our reviews page.
I don’t typically write reviews, but on this occasion, I have to admit that it is with great pleasure that I write a positive review on the experience I had with Square One and Sam Seha (building adjuster). The heavy wind in the Niagara region literally blew the shingles off the roof of my house. I submitted a claim on May 20, and 8 days later, all has been resolved. Quite impressive to say the least.
I can’t say enough good things about Square One. From the moment I signed up, their team was incredibly helpful, guiding me through the process with clear explanations and no pressure. The coverage options are flexible and affordable, perfectly tailored to my needs. Their customer service is top-notch, always friendly, and ready to answer any questions. I feel confident knowing I’m protected by a company that truly cares about its customers. I highly recommend Square One to anyone looking for reliable car insurance!
I've had a great experience with my insurance agent, Rebecca. The process was smooth from the very beginning — clear communication, quick responses, and genuinely helpful support. She made it easy to understand my coverage and always took the time to answer my questions without rushing. Reliable, trustworthy, and client-focused — I would definitely recommend them to anyone looking for solid car insurance and great advice!
By far the best insurance provider I have dealt with. I am so glad to have found Square One and to be a client. Today, I dealt with Himalee Jayasooriya by telephone and she was so knowledgeable, pleasant, and helpful. This meant a lot to me being a senior, and she easily and quickly expedited all my car insurance needs. No nonsense, just great service and a great product.
I completed the comprehensive online application for only home insurance as I do not drive. It took a while covering pretty much everything I could think of. The given price of the premium was almost unbelievable. So much so, that I felt I needed to follow up with a phone call. I spoke with a rep that was very knowledgeable, and helped me along with reasonable suggestions and provided recommendations, ensuring the apples to apples coverage. I was extremely pleased with the price of the premium that was a staggering $748 less than my current insurance provider! Thanks so much Square One!
I recently purchased condo insurance from Square One online, and the experience was fantastic. The process was straightforward, user-friendly, and incredibly efficient. The ability to customize my coverage and get everything done quickly without hassle was a big plus. Highly recommend to anyone looking for a smooth and transparent insurance buying experience!
This was the smoothest online buying experience I have ever had. Before Square One came to my attention, I suffered through a number of long-winded and frustrating review processes with other brand name insurers, only to be informed at the end of the process that they do not provide short-term renters insurance! Square One not only provides very cost-effective coverage, but the process was exceptionally painless. Highly recommended!
These guys are terrific! The entire online experience of purchasing was the easiest ever, and they blow the 'big guys' out of the water! The customer reps are exceptionally friendly, kind, and patient... I can't even begin to tell you. I also dealt with Rachel LaHay... she was outstanding and deserves a raise, recognition, and promotion. Not to mention, Square One is the cheapest quote I saw anywhere in Toronto. Thanks guys!
This entire process was the most painless I've experienced while getting auto insurance. The two folks I spoke with, Eran and Stephanie were delightful and absolutely helpful. 10/10 would do it again.
I was hesitant at first but once I got to the end, I realized that I could play around with deductibles and add or take away things I don’t need right now. I felt much better and my quote went down a couple hundred a year. I also really liked the fact that I didn’t have to talk to anyone or wait for a phone call. Once I was happy with my quote and ready to “sign on the dotted line” I clicked the button, paid the fee, and I’m done! Thanks for making it so easy!! :)