Meet the Square One team

Aneel Mattu

Director, Marketing
Email | LinkedIn

Before joining Square One, Aneel led a team at a digital marketing agency focused on growing the online presence of its clients. Aneel has a Bachelor of Business Administration in Marketing Management from Kwantlen University and the University of Calgary. As Director of Marketing, he leads a team responsible for the continued online growth of Square One through multiple different channels, which include SEM, content marketing, and strategic partnerships. Aneel currently holds a general insurance level 1 license in BC. He also holds an OTL license in Ontario.

Annie Zhang

In-house Legal Counsel
Email | LinkedIn

Before joining Square One, Annie served as corporate counsel for the Charlwood Pacific Group of companies, which include Century 21 Canada, Centum Financial Group, Real Property Management, and Uniglobe Travel. Annie has a law degree from the University of British Columbia and a Bachelor of Arts from the University of Regina. She currently holds a general insurance level 1 license in BC.

Chris Bayly

Senior Vice President + Chief Financial Officer
Email | LinkedIn

Chris is an accomplished insurance professional with 17 years of experience in the financial services and insurance industries.

Before co-founding Square One, Chris was a member of the management team at the British Columbia Automobile Association (BCAA). He led the association’s centralized analytics department, which provided critical support for strategy formulation and decision making.

While at BCAA, Chris was instrumental in, among other things: business case development; merger and acquisition opportunities; underwriting and reinsurance management; product development and pricing; distribution initiatives; business process improvements; and, technology implementations and conversions. Chris also managed business planning and budgeting for BCAA’s insurance division. As a result, Chris has a deep understanding of insurance financials.

Chris holds a Bachelor of Economics.

Daniel Mirkovic

President + CEO
Email | LinkedIn

After 16 years in progressively senior positions in the insurance industry, Daniel co-founded Square One. The company is the only true online home insurance provider in North America. And, the company offers the only home insurance policy that can be personalized to the needs of individual customers.

Prior to starting Square One, Daniel was vice president of the insurance and travel divisions at the British Columbia Automobile Association (BCAA). Under his leadership, BCAA was recognized by JD Power and Associates as having the highest in customer satisfaction among all home insurance providers in Canada. BCAA was also recognized for having one of the most profitable and successful insurance operations in Canada.

Daniel has a bachelor of commerce and a master of business administration, both from the Sauder School of Business at the University of British Columbia. He holds a Canadian Accredited Insurance Broker designation and a general insurance level 3 license in BC, Alberta, Saskatchewan and Manitoba. In addition, he also holds an OTL license in Ontario. Daniel is the nominee for our corporate agency license.

Dejan Mirkovic

Board Director
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Dejan is a successful entrepreneur who co-founded Cityfone Telecommunications, Canada’s first independent mobile virtual network operator. Cityfone operated several consumer facing wireless brands including; Cityfone™; Searsconnect™ Wireless (for Sears Canada); and, Talk & Save® Wireless (for RBC Financial). In July 2010, Rogers Wireless acquired Cityfone.

Dejan is the President of Goose Insurance Services, a travel insurance provider. This BC-based company offers travel insurance across Canada through a mobile app that is available for Android and Apple devices. It serves customers across North America.

Devon McGuire

Call Centre Manager
Email | LinkedIn

Devon has worked in the insurance industry since 2007, starting her insurance career with a BC-based credit union. She joined Square One in 2012, bringing her insurance and customer service experience, as well as a broad knowledge base and a dedication to serving and meeting the needs of her clients. She is proud of the career that she has been able to develop at Square One, and to be able to participate in the company’s growth. Devon holds a Canadian Accredited Insurance Broker designation, and a general insurance level 2 license in BC, Alberta and Manitoba. She holds a general insurance level 3 license in Saskatchewan. Additionally, she holds an OTL license in Ontario.

Douglas Mathew

Board Director
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Douglas recently retired as a Partner of Thorsteinssons LLP, Tax Lawyers, which is the largest law firm in Canada practicing solely in the area of taxation. His 25 years of practice concentrated on tax opinion work and civil tax litigation, including appellate-level advocacy at the Supreme Court of Canada and the Federal Court of Appeal. He appeared before the Tax Court of Canada and provincial and territorial Superior Courts. He also represented taxpayers in the appeal process with the Canada Revenue Agency and provincial tax authorities.

In addition to acting as a board director for Square One, Doug is a Principal of Comat Mortgage Corporation, a private lending and investment company.

Igor Stevanovic

Call Centre Manager
Email | LinkedIn

Prior to joining Square One, Igor worked for Kitsilano Insurance where he sold many different types of insurance, including home insurance. He has been in the insurance industry since 2008. Igor holds a general insurance level 2 license in BC, Alberta, Saskatchewan and Manitoba. He also holds an OTL license in Ontario. Additionally, he has a Bachelor of Business Administration Degree.

Jas Sandhu

Vice President, Sales
Email | LinkedIn

Jas is Square One’s Vice President of Sales. and has worked in the insurance industry since 1996 and joined Square One in 2011. With broad experience in personal lines, Jas has focused on serving her home insurance customers for the past 12 years. She understands what customers need, delivering above and beyond. While at the British Columbia Automobile Association, she received a 92% customer service satisfaction rating. Jas has earned both her Canadian Insurance Professional designation and General Insurance Diploma. She holds a general insurance level 2 license in BC, Alberta, Manitoba and a general insurance level 3 license in Saskatchewan. She also holds an OTL license in Ontario. Additionally, Jas qualifies for a general insurance license level 3.

Jason Vander Zalm

Senior Vice President + Chief Technology Officer
Email | LinkedIn

Jason ensures that Square One is effectively harnessing the transformative power of technology. He is responsible for all software and web development, system administration, physical IT infrastructure, and relationships with technology-related vendors. He joins Square One with a strong track record in business requirements analysis, project management, and software development.

Most recently, Jason spent four years at the British Columbia Automobile Association. While there, he was responsible for the feature prioritization, business analysis, and quality assurance of all of the company’s business facing systems. He was also involved in a multi-million dollar rewrite of the company’s policy management system and subsequent successful migration of more than a million policies.

Jason previously led the account management and software development functions at a Toronto based IT consulting company. And, he gained his strong technical background during his time as a software engineer at companies like Nokia Mobile Phones and Infowave Software.

Jason has a Bachelor of Science in Software Engineering from the University of Victoria and a master of business administration from the Sauder School of Business at the University of British Columbia. Jason holds a general insurance level 1 license in BC. He also holds an OTL license in Ontario.

Jody Barker-Leuthard

Data Science Manager
Email | LinkedIn

Jody joins the management team with a wealth of practical, technical, and leadership experience that he has been refining at Square One since 2015. Jody holds a Master of Science in Statistics from the University of Toronto and a Bachelor of Science in Mathematics from the University of British Columbia.

Kristina Wheeler

Director, Operations
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As Director of Operations, Kris is responsible for streamlining all our practices and processes to ensure our customers are served both effectively and efficiently. She leverages her more than 15 years of experience in personal lines insurance as an insurance agent, a sales manager, a business analyst and an underwriter at the British Columbia Automobile Association. Kris has a Canadian Accredited Insurance Broker designation. She holds a general insurance level 2 license in BC, Alberta, Manitoba, and a general insurance level 3 license in Saskatchewan. She also holds an OTL license in Ontario.

Rena Novotny

Complex Loss Manager, Technical Specialist, and Claims Coach | Square One Claims | Canada
Email | LinkedIn

After being a staff adjuster and junior examiner, Rena started her 23-year career as an independent adjuster where she specialized in complex property, liability and special risk loss. As a branch manager, Rena hired, trained, mentored and coached several adjusters. She continues part-time post graduate studies in neuro-psychology and traumatization, learning how both may impact the insured’s engagement on catastrophic claims. Rena has earned her MA (Conflict Analysis and Management), CRM and CIP. She also holds a level 3 adjuster’s license in BC, Alberta and Saskatchewan. Additionally, she has her full adjuster’s license in Ontario.

Scott McBride

Board Chair
Email

Scott recently retired from his position as the President and Chief Executive Officer of Consumer Protection British Columbia. Previously, he served as the Senior Vice President and Chief Operating Officer at the British Columbia Automobile Association. He brings nearly 30 years of experience as a business strategist and operations executive, including 14 years in the insurance industry, complemented by 11 years in the financial services industry.

Stefan Tirschler

Director, Product & Underwriting
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Stefan is responsible for underwriting leadership, market expansion, and product research and development for Square One’s operations. An insurance nerd since 2006, Stefan has developed broad experience as a personal insurance broker, underwriter, and technical consultant. Stefan has earned his Fellow Chartered Insurance Professional designation, and maintains a general insurance level 2 license in BC and Alberta. He also holds an OTL license in Ontario. When he isn’t busy revolutionizing insurance with the team at Square One, Stefan moonlights as a CIP/GIE instructor and as a volunteer member of council for the Insurance Institute of British Columbia.

Aaina Bhalla

Licensed Insurance Agent
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Aaina has worked as an Insurance Advisor for over a year and also has two years of experience as a Sales Representative. In both of her roles, she demonstrated a passion for helping people and a commitment to excellence. She currently holds an active OTL License in Ontario.

Alain Harb

Licensed Insurance Agent
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Alain has been in the insurance industry since 2014, working with Blue Cross, CanadaLife, and Desjardins. He has also worked in several other fields like retail, manufacturing, and sales. Through his time working with travel, health, group, auto, and home providers, he’s developed a strong background in insurance and customer service. Alain currently holds a general insurance level 1 license in BC. He also holds a Representative’s Certificate in Damage Insurance in Quebec.

Alissa Jamieson

Licensed Insurance Agent
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Alissa comes from a background in retail management and has been in the insurance industry for five years. Starting with administration and ICBC batching, she completed her level 1 insurance exam and started doing auto insurance before quickly transferring into property insurance. She currently holds a general insurance level 1 license in BC and Alberta.

Ama Peters

Licensed Insurance Agent
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Ama comes to Square One with 5 years of Insurance sales and customer service experience. Ama received her Diploma in Health, Wellness, and Fitness from Mohawk College in Hamilton Ontario. Ama currently holds a general insurance level 1 license in Alberta and a level 2 license in BC. Additionally, she holds an OTL license in Ontario.

Angeli Chua

Licensed Insurance Agent
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Angeli has worked in the insurance industry since 2014 in Alberta and BC, selling auto, home, life, and disability insurance. She has over 18 years of customer service and sales experience. She holds a bachelor’s degree in Management Accounting, and she currently holds a general insurance level 1 license in BC, Alberta, Manitoba and Saskatchewan.

Anjali Tayal

Licensed Insurance Agent
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Prior to joining Square One, Anjali worked with the Operations team for a life insurance company. She has over nine years of customer service experience with IT, banking and insurance companies. Anjali holds a Bachelor’s Degree in Commerce with a Corporate Graduation Diploma in Business Administration and a general insurance level 2 license in BC and Alberta. She also holds an OTL license in Ontario.

Anthony Michael

French Translator + Technical Writer
Email | LinkedIn

Anthony comes to Square One with 20 years of experience in the translation field, working primarily with the Quebec market. He has worked in various sectors, including retail, government, and real estate. Prior to joining Square One, Anthony was the corporate translator at Century 21 Canada. He holds an MA in Translation from York University in Toronto. In addition to French and English, Anthony speaks Spanish and Greek. He also holds a general insurance level 1 license in BC.

Arashdeep Kaur

Licensed Insurance Agent
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Prior to joining Square One, Arashdeep worked with TD Insurance as an Insurance Advisor. Arashdeep has over ten years of experience working in customer service. She’s passionate about helping others and providing excellent service. She has a Bachelor’s Degree in Airline, Tourism & Hospitality Management as well as a post-graduate diploma in Hospitality Management. She currently holds an OTL license in Ontario. Additionally, she also holds a general insurance level 2 license in BC and an Agent Level 1 licenses in Alberta.

Armen Bedrossian

Telephone Adjuster | Square One Claims
Email

Armen has worked in insurance claims since 2018; he started his career with The Co-operators Insurance Company. His years of claims and customer service experience will help him grow with the company. Armen holds an AMF Personal-lines Damage Insurance Claims Adjuster license in Quebec. Addtionally, he holds a Full Adjuster’s License in Ontario.

Armine Arzumanyan

Quality Assurance Specialist
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Prior to joining Square One, Armine was a licensed insurance agent at both Klondike Insurance Agencies in Edmonton and Norland Insurance Agencies In Yellowknife. Armine holds a Bachelor of Science in Applied Mathematics and Computer Applications from Artsakh State University of Armenia. She currently holds a general insurance level 2 license in BC and Alberta. She also holds an OTL license in Ontario.

Arpit Jain

Accountant
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Arpit is an experienced Accountant with 4 years of experience in the financial industry. He holds a Post Degree Diploma in Business Administration – Accounting from Camosun College in Victoria, BC and is currently pursuing his CPA designation.

Ashima Sharma

Licensed Insurance Agent
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Ashima has been in the Insurance industry for the past few years and she is passionate about helping clients and delivering the best customer service possible. She also has a background in banking, working as a specialist where she supported her colleagues and prioritized client satisfaction. Ashima has a Diploma in Community & Justice Services from Sheridan College. She also holds an OTL license in Ontario. Additionally, she holds an Agent Level 1 licenses in Alberta.

Ashlee Bell

Licensed Insurance Agent
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Ashlee has worked in the insurance industry since 2016 and she has an insurance brokerage background. She started her career in the West Kootenay Region and moved to the Fraser Valley where she has continued developing her knowledge of personal lines. She prides herself on providing excellent customer service and making sure her clients feel happy and satisfied. Ashlee currently holds a general insurance license level 1 in BC and Alberta. She plans to obtain an OTL licenses in Ontario.

Birgitta Farren

Licensed Insurance Specialist + Team Lead
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Before moving to Canada, Birgitta worked for one of the largest insurers in Ireland, selling auto and home insurance. Birgitta has a Bachelor’s Degree in Health and Social Care and has more than ten years of experience in customer service from working in the hospitality, retail, and insurance industry. She currently holds a general insurance level 2 license in BC, Alberta, Saskatchewan and Manitoba. She also holds an OTL license in Ontario.

Brad Rotto

Team Lead & Claims Adjuster | Square One Claims
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Brad brings over 25 years of experience in the residential and commercial construction industry, including 15 years working almost exclusively on insurance-related property losses. He has extensive knowledge in all aspects of commercial and residential construction, including the BC Building Code, drainage systems, plumbing, and electrical. Brad currently holds a level 2 adjuster’s license in BC and is working towards obtaining a CIP designation.

Brett Vancise

Licensed Insurance Agent
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Prior to joining Square One, Brett spent 10 years working within Professional Sports in a variety of customer service and Administrative roles. Brett has a Bachelor’s degree in History and holds a general insurance level 2 license in BC, Alberta, Saskatchewan and Manitoba. He also holds an OTL license in Ontario.

Brittany Tuttle

Licensed Insurance Agent
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Brittany has worked in Customer Service for over 12 years and recently joined the Insurance industry in 2022. She started out as an Online Insurance Agent selling home and auto insurance. Brittany has a lot of experience helping clients while assisting in binding policies. Brittany studied Travel, Tourism, and Event Planning in College. She currently holds an OTL license in Ontario.

Caleb Lim

Licensed Insurance Agent
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Caleb has a banking and business development background. Prior to joining Square One, he worked for TD Insurance as a licensed insurance advisor. Caleb has a Bachelor of Management degree majoring in business management and currently holds a general insurance level 2 license in BC. He also holds an OTL license in Ontario.

Carla Campbell

Licensed Insurance Agent
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Carla joins Square One with eight years of experience in the insurance industry. Prior to her insurance experience, she was a multi-unit franchise owner with Subway. Carla holds a general insurance level 2 license in BC and Alberta. She also holds an OTL license in Ontario.

Carlene Lewin

Licensed Insurance Agent
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Prior to joining Square One, Carlene worked with TD Insurance as an insurance advisor. She holds a diploma in Business Administration – Human Resources. She is happy to join Square One as part of a company that supports employees’ work and life balance. She currently holds an OTL license in Ontario. She also holds a general insurance level 2 license in BC.

Carolyn Clarkson

Licensed Insurance Agent
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Prior to joining Square One, Carolyn worked for Western Coast Insurance. She has three years of experience in the industry and seven years in customer service. Carolyn currently holds a general insurance level 2 license in BC and Alberta.

Christine Giles

Claims Examiner | Square One Claims
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Before joining Square One, Christine worked as an underwriter and claims adjuster for multiple insurance companies. Christine has earned both her CAIB and CIP designation, and currently holds a level 2 adjuster’s license in BC and Alberta. She also holds her full adjuster’s license in Ontario.

S. Cindy Liao

Telephone Adjuster | Square One Claims
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Prior to joining Square One, Cindy worked for The Cooperators. With five years of experience in the industry, Cindy understands the importance of identifying clients’ individual needs and is committed to providing the best experience for everyone she works with. Cindy holds a CAIB designation and a level 2 adjuster’s license in BC and Alberta. She holds a level 1 adjuster’s license in Saskatchewan. Additionally, she also holds a full adjuster’s license in Ontario.

Claire Van Thiel

Licensed Insurance Specialist
Email | LinkedIn

Claire comes to Square One with five years of insurance experience and over 20 years of customer service in retail, corporate and call centre environments. She is passionate about helping people find the best solution to meet their insurance needs. She holds a general insurance level 2 license in BC, Alberta, Saskatchewan and Manitoba. She also holds an OTL license in Ontario. Additionally, Claire is working towards a CIP designation.

Clementina Van De Weteringe Buys

Telephone Adjuster | Square One Claims
Email

Tina has over six years of insurance experience as an adjuster, first with ICBC as a claims adjuster, then as an independent working in the Greater Vancouver area. Prior to joining Square One, Tina honed her customer service skills as a restaurant manager in Downtown Vancouver and then as a small business owner. She currently holds a Level 1 adjuster’s license in BC, Alberta and Saskatchewan. She also has her Letter of Authority, Claims in Ontario.

Colm Kilduff

Data Scientist
Email | LinkedIn

Colm completed his BSc at the National University of Ireland in Mathematics. After completing his BSc, Colm went on to study an MSc in Actuarial Science at the University College Dublin. Before joining Square One, Colm completed an internship in a top Irish insurance company in the data analytics team.

Connie Huynh

Telephone Claims Adjuster | Square One Claims
Email

Connie started her insurance journey in 2019 after spending 16 months with her newborn son. She was with Wawanesa Mutual Insurance for three years and during that time, transitioned from a Claims Assistant to an Inside Claims Adjuster. She currently holds her level 1 adjuster’s license in BC. She also holds a general insurance level 1 license in Alberta, and cannot wait to apply the knowledge and service experience she has absorbed through the years into her new role at Square One. Additionally, Connie holds a Letter of Authority in Ontario.

Corinne Spitznagel

Product + Underwriting Coordinator
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Corinne comes to Square One from the travel and beauty industries, where she focused on ensuring clients always have the best customer experience possible. Recognizing the great benefit that insurance holds for consumers, Corinne is excited to help people ensure they have peace of mind with both an insurance provider and coverage that is customized for them and their unique needs. She currently holds a general insurance level 1 license in BC and Alberta. She also holds an OTL license in Ontario.

Cristiane Parmigiani

Insurance Administrative Coordinator
Email | LinkedIn

Cristiane comes from a diverse and multicultural background, with a BA in Marketing and an MBA in Business. With over 20 years of experience in service-oriented workplaces, she has designed processes and implemented multiple initiatives to improve the customer experience. She is a creative and committed professional, passionate about sharing new ideas and delivering effective solutions. She currently holds a general insurance level 1 license in BC and Alberta.

Danielle Dela Cruz

Insurance Administrative Coordinator
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Prior to joining Square One, Danielle worked as an Administrative Assistant in a health care clinic and has previous experience in the Restaurant and Cosmetics industry. With over seven years of experience in customer service, she is committed to providing a great experience to every customer she works with. Danielle currently holds a general insurance level 1 license in BC, Alberta and Manitoba.

Diane Parras

Licensed Insurance Agent
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Before joining Square One, Diane worked in the travel industry for over four years. She has eight years of experience in call center and customer service roles in the food and retail ticket industry. Diane currently holds a general insurance level 1 license in BC and Alberta. She also holds an OTL license in Ontario.

Dustin Ludwig

Licensed Insurance Specialist + Team Lead
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Prior to joining Square One in 2014, Dustin worked in store development for the corporate offices of a large supermarket chain and has also held management positions in the restaurant industry. Having grown with Square One over the years, he has been involved with many of the company’s program and service projects and expansions. This experience has helped Dustin develop attention to detail and professionalism.

Dustin has completed the Canadian Accredited Insurance Broker program and currently holds a general insurance level 2 license in BC, Alberta, Saskatchewan and Manitoba. He also holds an OTL license in Ontario.

Edd Clarke

Software Development Team Lead
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Prior to joining Square One, Edd worked for an online proposal software company aimed at revolutionizing the way companies and individuals designed, tracked and sent proposals. He is excited to bring his technical knowledge and passion for working with companies that leverage technology to solve problems for customers they didn’t even know they had.

Edwin Lin

Software Developer
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Before joining Square One, Edwin was a product lead at Pointstreak Sports Technologies, where he focused on making sports easier to participate and organize. Edwin has a Bachelor of Science in Computing Science from Simon Fraser University, specializing in Software Engineering. He looks forward to using his expertise with the Square One online platform.

Ekaterina Bedritskaya

Licensed Insurance Agent
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Before joining Square One, Ekaterina worked at TD Insurance as part of their customer support team. She has more than seven years of experience in customer service. Ekaterina has a Bachelor’s Degree in Law from the University of Montreal, and she currently holds a general insurance level 1 license in BC. She also has her Representative’s Certificate in Damage Insurance in Quebec.

Emily Fonberg

Licensed Insurance Agent
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Emily joins Square One with two years of experience in the insurance industry and two decades of customer service experience in the retail and hospitality industries. Her first priority is providing a top-notch, informative experience for customers when they’re choosing their customized coverage. Emily currently holds a general insurance level 2 license in BC. She also holds an OTL license in Ontario.

Emily Vander Zalm

Intern Q/A Analyst
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Emily just completed the first year of her Bachelor of Software Engineering at the University of Victoria. She is pleased to be fulfilling her role as Intern Q/A Analyst at Square One Insurance.

Eran Azran

Licensed Insurance Agent
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Eran has been working in the insurance industry for 12 years as an insurance broker selling and advising clients and as a claims specialist at State Farm. As a licensed insurance agent, Eran has been passionate about customer service and going above and beyond to assist customers. Before working in the insurance industry, Eran graduated from Seneca College with a Radio Broadcasting Diploma. Eran currently holds a general insurance level 2 license in BC. He also holds an OTL license in Ontario.

Evan Lam

Quality Assurance Specialist
Email | LinkedIn

Evan completed his Bachelor of Computer Engineering at Simon Fraser University. His drive for documentation and testing was nurtured by two co-op positions: an Integration Engineer with the Royal Canadian Mounted Police and a Software QA Tester for CounterPath Corporation. Evan completed many software engineering projects at SFU, including testing an emotion-detecting iPhone application. For his capstone, Evan created and tested the website for an automatic-mapping pothole-detecting street sweeper system. His skills in adhering to standards and requirements allowed him to foster a career in Quality Assurance.

Fatou Pouye

Licensed Insurance Agent
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Fatou graduated with a bachelor’s degree in Finance from the University of Quebec in Outaouais. Prior to joining Square One, she worked as a home and auto insurance advisor for TD Insurance Services and has more than five years of customer service experience. Fatou currently holds a general insurance level 1 license in BC. She also holds an OTL license in Ontario. Additionally, she also has her Representative’s Certificate in Damage Insurance in Quebec.

Gaurav Singh

Licensed Insurance Agent
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Before joining Square One, Gaurav worked with TD Insurance as an Insurance Advisor. He previously completed a bachelor’s degree in Project & Supply Chain Management. He chose to join Square One as we share similar values; both focused on ensuring that customer satisfaction with their insurance service is our primary goal. He currently holds an OTL license in Ontario. He also holds a general insurance level 2 license in BC.

Gian Banlaoi

Telephone Adjuster | Square One Claims
Email | LinkedIn

Gian started working in the insurance industry in 2019 as an Administrative Support for Claims Adjuster. She currently holds a level 1 adjuster’s license in BC, Alberta and Saskatchewan. She also has a Letter of Authority, Claims in Ontario. Additionally, She has obtained her diploma in Business Management.

Gurpreet Kaur

Licensed Insurance Agent
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Gurpreet began her insurance career in July 2021, working at TD insurance. Her previous insurance experience and customer service experience will help her in this role. Gurpreet has a Bachelor of Science as well as a postgraduate Diploma in Chemical Laboratory Analysis. She currently holds an active OTL License in Ontario.

Habiba Komal Qadir

Licensed Insurance Agent
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Habiba is a recent Psychology graduate from the University of British Columbia. Vancouver has been home to her for more than five years, and she has no plans to leave this city anytime soon! As a student, she volunteered with the career center in multiple leadership roles to give back and make a positive impact in the UBC community. This experience made her aware that she enjoys helping others and further encouraged her to work in various administrative and sales roles. Habiba currently holds a general insurance level 1 license in BC and Alberta. Additonally she also holds an OTL license in Ontario.

Hailey Surgin

Telephone Claims Adjuster | Square One Claims
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Prior to joining the teams at Square One, Hailey was an Administrative Assistant at a local Independent Adjusting Firm. It was here that she found her love for helping people. She has over ten years of customer service experience in the retail and food industry. She currently holds her level 1 adjuster’s license in BC, Alberta and Saskatchewan. Additionally, she also holds her Letter of Authority, Claims in Ontario.

Hanson Wong

Licensed Insurance Specialist + Team Lead
Email | LinkedIn

Prior to joining Square One, Hanson worked at Hub International Insurance Brokers as an Insurance Advisor in the private auto department. Hanson has a Bachelor of Business Administration degree majoring in business management and currently holds a general insurance level 2 license in BC, Saskatchewan, Alberta and Manitoba. He also holds an OTL in Ontario.

Himalee Jayasooriya

Licensed Insurance Agent
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Hooman Dehghani

SEO Marketing Coordinator
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Before moving to Canada, Hooman worked as a Content Marketer for the Snapp Group, Iran’s leading digital platform. He holds a Bachelor of Arts in English Language and Literature from the University of Tehran. He’s a passionate strategist and loves to surround himself with stories in his free time. Hooman currently holds a general insurance level 1 license in BC.

W. Hunter Carroll

Licensed Insurance Agent
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Jason Pena

Road Adjuster | Square One Claims
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Prior to joining Square One, Jason worked with companies like Intact Insurance and most recently, Canadian National Railway. His most recent position with CN Rail was as a General Claims Agent, working with the Risk Management team settling claims against and for CN Rail. Jason currently holds a Letter of Authority, Claims in Ontario.

Jean-Paul Goulden

Licensed Insurance Agent
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JP possesses over five years of personal lines call centre experience, of which he mainly specialized in home insurance. Nearly all of this time was as an agent at BCAA, but most recently included a brief stint as a broker at Aon. JP holds a BA from UBC, majoring in the history and philosophy of science. He also holds a general insurance level 2 license in BC and Alberta.

Joyce Fancobit

Licensed Insurance Agent
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Joyce has been working in the customer service industry for over ten years, two of which have been selling auto and home insurance. She’s very passionate about helping customers get the best coverage while personalizing it based on their needs. Joyce currently holds a general insurance level 2 license in BC and Alberta. She also holds an OTL license in Ontario.

Justin Rooney

Licensed Insurance Specialist + Team Lead
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Justin comes to Square One with a background in finance and customer service. He started in wealth management before transitioning to a Financial Advisor role with Scotiabank where he was passionate about holistic financial planning and positioning insurance products as an integral part of a customer’s full financial picture. He is looking forward to helping provide that same level of outstanding customer service and help customers better understand insurance with Square One. Justin currently holds a general insurance level 2 license in BC. He also holds an OTL license in Ontario.

Karishma Varma

Licensed Insurance Specialist + Team Lead
Email | LinkedIn

Prior to joining Square One, Karishma worked in the insurance industry for over four years. She has a Bachelor’s Degree in Finance and has a post-graduate diploma in Financial Planning from Centennial College. Karishma holds a general insurance level 1 license in BC, Alberta and Manitoba. She also holds an OTL license in Ontario. Additionally, she has her Representative’s Certificate in Damage Insurance in Quebec.

Kathy Vallance

Licensed Insurance Specialist + Team Lead
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Kathy has been in the insurance industry ever since she was recruited from her previous role as a customer service Representative at an auto dealership. Since then, she has grown to become a home insurance specialist and producer to, managing an office and insurance program. Kathy has over 15 years of experience selling insurance. She holds a general insurance level 2 license in BC, Alberta, Saskatchewan and Manitoba. She also holds an OTL license in Ontario.

Kevin Cerna

Road Adjuster | Square One Claims
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Kevin has over six years of experience within the insurance industry and he’s known for always going above and beyond to ensure customer satisfaction. He currently holds a level 2 adjuster’s license in BC and a level 1 adjuster’s license in Alberta and Saskatchewan.

Komal Patel

Customer Service Coordinator
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Prior to joining Square One, Komal has worked in the insurance and hospitality industry since 2015. She started her career working one-on-one with an insurance agent as well as working with multiple insurance companies and their products. She also has a great deal of customer service experience and values dedicating her time to ensuring that her client’s needs are met to the utmost standards.

Kylene Unger

Licensed Insurance Agent
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Kylene has been working in customer service since 2015. Her journey in insurance began when she became a level 1 RIBO broker. She wants to keep furthering her education with the goal of one day achieving her CIP designation. Kylene currently holds a general insurance level 1 in Alberta and a general insurance level 2 in BC. She also holds an OTL licence in Ontario.

Lily Yeung

Licensed Insurance Specialist + Team Lead
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Prior to joining Square One, Lily was a licensed insurance agent at Regent Pacific Insurance. She has been in the insurance industry for nearly five years, with experience in home, travel, and auto. With over ten years of experience in the customer service industry, she continues to provide the best experience to every client. She currently holds a general insurance level 2 license in BC, Alberta, Saskatchewan and Manitoba. She also holds an OTL license in Ontario.

X. Lisa Sum

Team Lead & Claims Examiner | Square One Claims
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Prior to joining Square One, Lisa worked at Optimum West Insurance Company Inc. for over five years as a personal lines underwriter and claims adjuster. She looks forward to bringing her expertise in understanding and interpreting policy wordings to the Square One Claims team. Lisa holds a level 2 adjuster’s license in BC, Alberta and Saskatchewan. She also has a full adjuster’s license in Ontario.

Lisa Szymczak

Road Adjuster | Square One Claims
Email | LinkedIn

Lisa joins Square One with over 15 years of customer service experience, beginning in retail and transitioning to insurance claims in 2011. Before joining the Square One team, she worked as a Subrogation Specialist and Property Claims Adjuster at GCNA and Northbridge Insurance. Lisa has a bachelor’s degree in English Language and Literature from York University. She currently holds a Probationary License, Claims in Ontario.

Madyson Hartwig

Licensed Insurance Agent
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Prior to joining Square One, Madyson worked primarily in auto insurance running a private book of business as well as training new staff. More recently, she started training to become a personal lines broker. She currently holds a general insurance level 1 license in BC and Alberta.

Mandy Brar

Licensed Insurance Agent
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Maria Maximo

Licensed Insurance Agent
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Maria has 15 years of experience in customer service and close to five years of experience in the insurance industry, specifically life, dental, and health. She’s passionate about helping customers with their needs. She decided to pursue a career in general insurance since 2021. Maria currently holds a general insurance level 1 license in BC and Alberta.

Marie Carriere

Licensed Insurance Agent
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Prior to joining Square One, Marie worked for Sonnet as an insurance agent. With five years of experience in the insurance industry and over ten years working in call centers and finance, Marie takes a consultative approach when working with customers. She always aims to provide the best solution available. Marie currently holds a general insurance level 1 license in BC. Additionally, she has her Representative’s Certificate in Damage Insurance in Quebec.

Marlene Cassells

Claims Examiner | Square One Claims
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Marlene has worked in the insurance industry since 2010. She started her career in insurance as an Administrative Collator and then began telephone adjusting in 2013. In 2015 she progressed to road adjusting, which allowed her to practice multi line adjusting. Marlene holds a CIP designation and level 2 license in Ontario and Alberta.

Megan Lai

Licensed Insurance Specialist + Team Lead
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Megan joins Square One with more than ten years of customer experience in the food retail industry and is passionate about building customer relationships. She has a Bachelor of Science in Nutritional Sciences and a Diploma in Holistic Nutrition. She currently holds a general insurance level 2 license in BC, Alberta, Saskatchewan and Manitoba. She also holds an OTL license in Ontario.

Mekela Levy

Licensed Insurance Agent
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Mekela has worked in the Insurance industry since 2013. He started his insurance career with TD Meloche Monnex, followed by RBC insurance. Before joining Square one, Mekela worked as an Insurance Advisor at Desjardins specializing in sales and service and providing an exceptional client experience. During his career, he was able to help the companies he worked at grow as well as develop strong relationships with clients. Mekela Graduated from Humber College receiving his diploma in Business Management. He currently holds an OTL license in Ontario. Additionally, he holds a general insurance level 2 license in BC.

Michael Levelton

Claims Examiner | Square One Claims
Email| LinkedIn

Prior to joining Square One, Micheal worked for multiple insurance companies amassing experience in many types of claims. With over three years of experience in the industry and the completion of BCIT’s General Insurance & Risk Management program, Micheal understands the significance of providing the best and most tailored experience for each client as well as identifying every client’s individual needs. Micheal currently holds a level 1 adjuster’s license in BC, Alberta and Saskatchewan. He also holds a Probationary License, Claims in Ontario.

Mohamed Akram Abdul Wahid

Senior Full Stack Developer
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Prior to joining Square One, Akram worked as a full-stack web developer on leading web projects for both startups and mature business environments. He brings over a decade of hands-on experience with robust and high-availability web apps in monolithic architectures. Akram has a Bachelor of Science with Honors in Software Engineering from Cardiff Metropolitan University, UK which is a first class degree. He is the type of developer who strives to improve himself and those around him while using cutting-edge technologies and adhering to the highest quality standards.

Mounira Klein

Claims Examiner | Square One Claims
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Mounira has worked in the insurance industry since 2007 in Claims Administration, Claims Quality Control and Claims Process Improvement. In 2017, she joined a Third Party Administrator in the Property and Casualty field. Her analytical skills and great attention to detail helped her to become a Claims Examiner working on first party and liability claims (Strata, Condos, Commercial and Residential) for multiple insurers. She completed her CIP courses and obtained her Adjuster license (level 1) in Alberta and British Columbia. More recently, she passed her Ontario full Adjuster license. She is keen on using all of her competences to examine claims efficiently and fairly for customers. She is also bilingual in French & English.

Natalie Yuen

SEO Marketing Specialist
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Natalie joins Square One after graduating from the University of British Columbia with a Bachelor of Commerce, majoring in Business Technology Management. She is passionate about leveraging analytics to increase online presence. Prior to joining Square One, she had experience working on search engine optimization, social media marketing, as well as business development.

Pooja Rattan

Licensed Insurance Specialist + Team Lead
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Before joining Square One, Pooja assisted customers at Westland Insurance. She has over eight years of customer service experience from the restaurant and educational industry. She was also a Historical Member of the Mission Community Archives. Pooja has a diploma in Library and Information Technology with a concentration in Systems Technology. She currently holds a general insurance level 2 license in BC, Alberta, Saskatchewan and Manitoba. She also holds an OTL license in Ontario.

Rahat Mahmood

Licensed Insurance Agent
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Rahat has been in the insurance industry since 2017. Prior to joining Square one, she was an Insurance Advisor at BCAA. Rahat has a Business Administration Diploma from Mount Royal University. She currently holds a general insurance level 2 license in BC and Alberta. She also holds an OTL license in Ontario.

Rakinder Sandhu

Licensed Insurance Agent
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Rakinder has worked in the Insurance industry since 2016. Before joining Square One, Rakinder worked for a BC-based insurance brokerage. During that time, Rakinder was dedicated to serving the needs of his clients. Rakinder also has a Bachelor of Science from Simon Fraser University, and he currently holds a general insurance level 2 license in BC and Alberta. He’s also working on getting his CAIB designation.

Ravneet Cheema

Licensed Insurance Agent
Email | LinkedIn

Ravneet completed her degree in Business Management and Marketing at Douglas College in 2019 and has four years of experience in customer service. She currently holds a general insurance level 1 license in BC and Alberta.

Rebecca Hofels

Licensed Insurance Agent
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Prior to joining Square One, Rebecca has had many years perfecting her customer service skills in a retail setting. She has recently graduated college with an insurance diploma and currently has one year of experience in the industry coming from The Co-operators selling personal lines insurance. Rebecca currently holds an OTL in Ontario. Additionally, she holds a general insurance level 2 license in BC.

Ricardo Sanchez Muina

Intermediate Full Stack Developer
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Prior to joining Square One, Ricardo was in the Web Development industry for about eight years. He graduated in Software Engineering from Technological University Jose Antonio Echeverria in 2016. He specialized in various technologies such as PHP, Javascript, CSS3, HTML5, MySQL and VueJS. Some of the key projects he worked on were the creation of theoretical driving exams for driving schools in Cuba. He was also part of a team of developers, where he participated in the creation of websites such as the Canadian Chamber of Commerce and Canada Soccer.

Ritish Sharma

Licensed Insurance Agent
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Prior to joining Square One, Ritish worked as a Debt Counsellor in Total Credit Recovery, where his main responsibilities were to contact customers by telephone to arrange past due payments. He also used to work as an insurance advisor at TD Bank where he managed 70 plus inbound calls on a daily basis. He currently holds a general insurance license in Ontario. Additonally, he also holds a general insurance level 2 license in BC.

Rupert Pong

Claims Supervisor + Vendor Manager | Square One Claims
Email | LinkedIn

With over 20 years of claims experience, Rupert holds the role of Claims Examiner at Square One. Prior to joining Square One, Rupert worked for Granite Claims Solutions as an independent Claims Adjuster. He has also worked for Wawanesa Insurance, Canadian Northern Shield, Canadian Direct Insurance and the Insurance Corporation of British Columbia. Rupert holds a level 2 adjuster’s license in BC and a level 1 in Alberta and Saskatchewan. He also holds a full adjuster’s license in Ontario.

Ryan Mackaay

Employee Onboarding Specialist
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Before joining Square One, Ryan was the Recruitment Coordinator at Palmer, an environmental consulting firm. He has a Human Resource Management diploma from the British Columbia Institute of Technology, a Geography degree from the University of British Columbia and a certificate in User Experience Design from Emily Carr University.

Sam Seha

Road Adjuster | Square One Claims
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Sam has extensive customer service, operations, and marketing analytics experience cultivated from working with homeowners, small businesses, and Fortune 500 companies. Prior to joining Square One, Sam worked for Shield Restoration, a boutique property restoration company servicing the Greater Toronto Area, where he managed customer insurance projects, led emergency rebuild operations, and directed field teams. Sam has a diploma of Collegial Studies in Business from John Abbott College and a Bachelor of Commerce from McGill University. He currently holds a Letter of Authority, Claims in Ontario.

Sandra Sandquist

Licensed Insurance Agent
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As a licensed insurance agent at Square One, Sandra ensures clients are properly insuring their homes and belongings. She holds a general insurance level 1 license in BC and Alberta. She also holds an OTL license in Ontario.

Prior to joining Square One, Sandra worked at MetroLaw Office for six years. During that time, she supported both the firm’s lawyers and clients. She also previously worked for BC Crime Prevention, where she was responsible for the Block Watch program across Canada, in addition to providing administrative support.

Sanjouna Suntoo

Insurance Administrative Coordinator
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Sanjouna has four years of customer service experience in the hospitality industry and is bilingual in French and English. She recently graduated from Thompson Rivers University and holds a Post-Baccalaureate Diploma in Marketing. She currently holds a general insurance level 1 license in BC and Alberta.

Saphala Pall

Licensed Insurance Agent
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Saphala is a young professional in the insurance industry. She started her career working for TD Insurance, where she gained a lot of experience and learned a lot about the field. She then moved on to the Ontario Insurance Service team with AVIVA. There she gained more insight into the field and grew in her dedication to provide clients with the most efficient service, with a friendly smile. Saphala is also dedicated to obtaining her CIP designation in order to be the most effective and remain knowledgeable and up-to-date with all the information in the field. Prior to starting her insurance career, Saphala worked in the non-profit sector; one of the organizations that are near and dear to her heart is Sick Kids hospital. She holds a general insurance level 2 license in BC. She also holds an OTL license in Ontario.

Sarena Jaswal

Licensed Insurance Specialist + Team Lead
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Sarena joined us with over ten years of experience in customer service in a variety of settings, as well as 1.5 years of insurance experience with Desjardins selling home and auto policies. She currently holds her general insurance level 2 license in BC. She also holds an OTL license in Ontario. She looks forward to obtaining her license for other provinces. Sarena prides herself in providing exceptional customer service and working with clients to ensure they have the right product/coverages for themselves and their loved ones.

Savleen Kaur

Licensed Insurance Agent
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Prior to joining Square One, Savleen worked at AMC Insurance Services as an Insurance Agent for a period of 2 years. She felt joining Square One would provide a positive work environment, and she can see a promising future with our continued business growth. She holds a Bachelor’s degree in Business and a diploma in Marketing. She currently holds a general insurance level 1 license in BC and a level 2 license in Alberta. Additonally she also holds an OTL license in Ontario.

Scott Wilson

Licensed Insurance Agent
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Scott has worked in the insurance industry since 2016 with two Ontario-based insurance providers. He’s looking forward to growing with the company and using his knowledge and customer service experience to help new and existing Square One clients. Scott currently holds an OTL License in Ontario and he’s working towards his CIP designation.

Seamus McKale

Content Marketing Specialist
Email | LinkedIn

Seamus comes to Square One from SewerVUE Technology, where he was a both a marketing coordinator and an operations coordinator. Seamus has several years’ experience in Canada’s radio broadcasting industry as an advertising producer. He holds a diploma in Broadcast & Media Communications and an Associate Certificate in Business Administration, both from BCIT, and is working on his B.A. in Professional Communications part-time at Royal Roads University. Seamus writes content for Square One’s online resources, and works closely with the rest of the marketing team on all projects. He currently holds a general insurance level 1 license in BC. He also holds an OTL license in Ontario.

Sean Blair

Road Adjuster | Square One Claims
Email | LinkedIn

Before joining Square One, Sean worked as a restoration contractor for six years. Starting as a labourer, he progressed quickly into a Project Management role handling repairs for property damage insurance claims and assisting with catastrophe claims in Toronto and Nova Scotia. He transitioned into claims in 2017 as an independent adjuster with Payne, Travis & Associates in Abbotsford, BC. He currently holds a level 2 adjuster’s licence in BC and is pursuing his CIP designation.

Seraphyn McColl

Licensed Insurance Agent
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Before joining Square One, Seraphyn worked as an Insurance Account Representative. As an Insurance Account Representative, Seraphyn gained valuable experience in the insurance industry which allowed her to be a primary source of contact for many clients. Her Bachelor of Arts in Communication Studies is from Wilfrid Laurier University. She also holds an OTL license in Ontario. Additionally, she holds a general insurance level 2 license in BC.

Shannon Pierre

Licensed Insurance Agent
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Shannon started her career in insurance in 2022 when she joined BelairDirect. She lives in Montreal and holds her Representative’s Certificate in Damage Insurance in Quebec.

Sherry Zhao

Data Analyst
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Sherry completed the B.Sc at UBC in Statistics. After completion, she went to Toronto to pursue a Master of Business Analytics at Schulich School of Business, York University. She gained a strong passion and practical skills in data analyzing during this process. The strong passion, curiosity and practical skills in analyzing data she acquired can provide business insights and assist stakeholders at Square One.

Shimon Machida

Video Production Specialist
Email | LinkedIn

Shimon has worked as a director, cinematographer, and music composer for a dynamic set of clients involved in web-based video advertisements from Los Angeles, Tokyo, and Vancouver. He developed a career as a videographer at the early age of 17 and now holds a Bachelor’s Degree in Motion Picture Arts from Capilano University. Shimon works closely with the marketing team and strives to create compelling, informative content for Square One’s audience through artist innovation and authentic storytelling. He currently holds a general insurance level 1 license in BC.

S. Simran Kaur

Licensed Insurance Specialist + Team Lead
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Prior to joining Square One, Simran has over three years of experience working in the customer service industry. She has completed her post-graduate diploma in General Sciences from Langara College. Simran holds a general insurance license level 2 in BC and Alberta.

Stephanie Fleming

Licensed Insurance Agent
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Before embarking on her insurance career, Stephanie was a researcher, reporter and editor. She made a pandemic career shift to insurance and has had stints at Sonnet and Desjardins. Her previous jobs focused on customer service and she is looking forward to assisting Square One clients. She studied History and English at Memorial University and journalism at Carleton University. She currently holds a general insurance level 1 license in Alberta and a general insurance level 2 license in BC. Additonally, she holds an OTL license in Ontario.

Swapnil Thakkar

Licensed Insurance Agent
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Swapnil joined the insurance industry in 2021. He worked at TD General Insurance as an Agent and Subject Matter Expert; he enjoyed helping clients, and his teammates. He studied Business Management and Human Resource Management and currently holds an Ontario license for general insurance.

G. Sunny Dhiman

Call Center Supervisor
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Sunny brings passion and enthusiasm for excellent customer service and is always willing to go above and beyond to ensure customer satisfaction. Prior to joining Square One, Sunny worked in the restaurant industry for over five years, including more than three years in a management position. Sunny currently holds a general insurance level 2 license in BC, Alberta, Saskatchewan and Manitoba. He also holds an OTL license in Ontario. Additionally, he is working towards his Canadian Accredited Insurance Broker designation. Sunny also holds a diploma in Accounting Management.

Taranjit Basra

Licensed Insurance Specialist
Jerlyne Nathan Email

Prior to joining Square One, Taranjit worked for Hub Insurance as an insurance advisor for the private auto department. Taranjit has successfully completed the BCIT General Insurance and Risk Management program and is currently working towards his CIP. He currently holds a general insurance level 2 license in BC and Alberta. He also holds an OTL license in Ontario.

Trevor Smart

Software Developer
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Trevor has over five years of working experience as a Programmer and Web Developer. Graduating in 2016 from Humber College, he studied Video Game Development and completed an advanced diploma in Computer Programming. He recently decided to move from Ontario to British Columbia and join the Square One team.

Vanessa Situ

Licensed Insurance Agent
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Prior to joining Square One insurance, Vanessa has worked for Desjardins and TD Insurance. She received a Bachelor of Arts with honours in Psychology from York University. She currently holds an OTL license in Ontario. She also holds a general insurance level 2 license in BC.

Wade Heidt

Licensed Insurance Specialist
Email | LinkedIn

Wade is dedicated to providing superb customer service. He helps our clients personalize their home insurance policies to find the most suitable coverage. Wade has worked in the insurance industry for over 15 years. In addition to his home insurance knowledge, Wade has well-rounded experience with life, disability and travel medical insurance. Before joining Square One, Wade worked as a Claims Examiner with OneWorld Assist. Wade holds a general insurance level 2 license in BC, Alberta, Saskatchewan and Manitoba. He also holds an OTL license in Ontario.

Zain Chauhan

Licensed Insurance Agent
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Prior to beginning his career in insurance, Zain graduated from the University of Toronto with an Honours Bachelor of Arts degree majoring, in Political Science and minoring in City Studies. He would go on to work in the Greater Toronto Area as a Licensed Insurance Advisor for TD Insurance and subsequently a Universal Sales and Service Agent for Allstate Insurance. With over ten years of experience in helping customers, Zain thrives off the challenge of fulfilling customer needs. He currently holds a general insurance level 2 license in BC. He also holds an OTL license in Ontario.

Zeb Doherty-Wayne

Licensed Insurance Specialist + Team Lead
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Zeb got his start in the industry with TD Insurance in 2019. As a first-year advisor, he achieved the top 1% of sales. Prior to his work in the insurance industry, Zeb filled various roles in the hospitality industry, eventually working his way to becoming the General Manager of a food service company. Zeb currently holds a general insurance level 2 license in BC and level 1 in Alberta and Manitoba. Additionally, He also holds an OTL license in Ontario.