Telephone Claims Adjuster

Want to take your insurance career further by working for a progressive company that values employee input? Frustrated with outdated practices and processes that lead to poor customer service?

At Square One, we treat our customers fairly, paying them what they are entitled to under their policies. And, we leverage technology to personalize buying a home insurance policy in addition to enhancing claims handling.

Your role

As a telephone claims adjuster, you understand how important proper claims handling is to an insurance provider’s reputation. You treat each customer with empathy, patience and respect. You recognize that, although you may handle hundreds of claims a year, this is likely the customer’s first claim ever.

Your success in this role comes from your superior analytical and decision-making skills. You have strong communication skills, which you use to share decisions with and provide direction to, others. While you don’t enjoy conflict, you handle it effectively. You are both detail-oriented and organized, handling multiple files and tasks with ease. And, you take pride in your work and your ability to assist others.

This is a remote, work from home position with the bulk of claims being in Western Canada while leveraging our online claims system. You receive assignments within your authority, then you make first contact and gather loss details by phone. You work closely with customers and contractors to replace/restore damaged property. Your tasks also include:

One of the things you enjoy most about Square One is the supportive team environment. You know you’re never set up for failure; instead, you get all the coaching, mentoring, training, and tools you need for continued success.

Your responsibilities

You are the main point of contact for customers who have suffered losses and filed claims. As such, you have many important responsibilities, including:

Your qualifications

As a member of the claims team, you have a desire to contribute to the overall success of the company. You do this by becoming an expert at what you do, directing your own work, and working with a team that has a broader purpose than just making a profit. You and those who you work with would describe you as someone who:

Your experience + education

Your experience and education, combined with product and sales training we provide, helps ensure your success at Square One. For this role, you have:

Your compensation + benefits

You appreciate the fact that Square One personalizes your compensation and benefits in the same way it personalizes policies for its customers. Your very competitive compensation and benefits plan includes:

Why work for Square One?

Probably the shortest and simplest answer for why you should work at Square One is that you want to be part of a tight-knit team where each person’s expertise is respected and valued. You’re done working at places that tell you what to do, how to do it, and that don’t compensate you fairly. To learn more about why you should work for Square One, click the button below.

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How to apply

If you would like to apply for this position, email us your resume no later than November 30, 2022. You have our commitment that we respond to all applicants and questions.

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