Rena has an extensive background in insurance, with over 30 years of insurance industry experience, specifically in claims.
Now, Rena works for Square One as a Claims Manager. She is focussed on developing frameworks and models that improve the claims experience for both the consumer and claims professional alike.
Rena has been featured on several different news and insurance sites, providing useful information and help to those who have claims and related questions.
|What does Vancouver’s new short-term rental bylaw mean for insurers? Canadian Underwriter | Apr 24, 2018
|Wildfires are threatening more homes in Canada than ever Lowest Rates | Aug 4, 2017
|Evacuated B.C. families can expect $11,300 in financial losses Business News Network | Jul 10, 2017
|Elevator injuries are going up – and there’s insurance for that Insurance Business Canada | May 17, 2017
|Elevator lawsuit offers vital lessons for insurance brokers Insurance Business Canada | Apr 21, 2017
Rena has also performed several speaking engagements and educational seminars within the insurance industry, specifically in claims and conflict management, to provide education to other industry professionals.
|IIBC – Symposium BC: Adapting to a changing market By Insurance Institute of BC | Apr 10, 2019
|De-escalating emotionally heightened people workshop By the Insurance Institute | Nov 28, 2018
|Dealing with high conflict people By the Insurance Institute of BC | Feb 11, 2016
Read the articles that Rena has been quoted in or has reviewed for accuracy of information following our editorial guidelines.
Do you know if your home insurance policy covers your jewellery or watches? Home insurance customers often ask us why our online quoting system asks them to choose a limit of coverage for jewellery, because they think other insurance policies automatically include coverage for jewellery.
Home insurance and your cell phone – two things you probably wouldn’t want to live without. With top-of-the-line smartphones now approaching $2,000, more and more consumers are seeking protection for their devices. But with so many buzzwords thrown around, it can be hard to know what’s covered and by whom.
Square One explains how and why home insurance policy deductibles are changing. Read this article to learn more about sewer backup, hail, and glass deductible changes.
Learn why all Canadian home insurance policies include some exclusions and how you can be as well protected as possible with Square One.
Learn everything you need to know about engagement ring insurance. From information about appraisals, how to make a claim, to coverage provided under home insurance policies, Square One discusses everything a newly engaged couple should consider.
How much personal property do you actually have in your home? When you see a traditional insurance agent to purchase condo owner or renter insurance, one of the first questions they’ll ask is “How much do you need to insure?”
Imagine that you’re going on vacation. What about all the stuff you’re taking with you – luggage, camera, golf clubs? If something happens to your personal property while you’re travelling, will your home insurance cover it?
This guide helps homeowners not only understand all the aspects around home insurance, we also give you tips so you can save money on your insurance policy too. Learn about different coverage types, terms to know, what’s covered and more. Get all your questions answered in one guide.
Does your home insurance policy offer “guaranteed building replacement cost coverage”? Square One will teach you what protection this coverage actually provides, how to find the replacement cost of your home, and the best way to protect yourself against the unexpected.
Learn the difference between tenant insurance and landlord insurance. As a tenant, you can’t rely on your landlord’s insurance. Find out why.
Learn how you can avoid trouble with frozen pipes and what type of insurance policy you need to be properly protected.
Learn what kind of insurance coverage you need to be properly protected, along with 10 tips on how to prevent water damage before it happens.
Landslides can devastate an area. Learn how you can protect your home and family from landslide damages with certain insurance coverages and other government assisted programs. Also learn what an act of god is and how you can be protected.
Hail storms can be unexpected and cause a lot of damage to your home. Learn how home insurance can protect you against damages to your roofs, skylights, and other areas of the home. And what you can do if you’re a victim of hail damage.
Mice and other rodents can cause a lot of unexpected damage to your home. Learn if home insurance provides protection against property damage cause by mice, raccoons, and other animals and insects.
Learn about drones, their safety guidelines per Transport Canada, and how they relate to the insurance industry with this article from Square One.
Have a wine collection and want to know how you can protect your investment with insurance? Learn what kind of coverage is available, potential deductibles and other considerations to think about when insuring a wine collection.
Your insurance score is important for determining the appropriate premium that a provider will charge you for home insurance. There are several factors such as credit checks, employment history and others that is important to know as an insurance customer.